Responsibilities:
- IT support for internal users ( marketing, operations, customer support, finance, etc. )
- Investigate issues: CRM, Website ( e-commerce ), 3rd party integrations and other system components
- System monitoring using provided tools
- Provide education to users — how to solve issues, reach desired result
- System management via CRM
- Provide up-to-date information about ticket progress
- Write internal manuals for typical issues
- Prepare requirements and forward requests to development team
Requirements:
- English — Upper intermediate level ( speaking / writing )
- Good communication skills
- High Responsibility level and focus problem solving
- Web Development basics — how it works, development lifecycle
- Basic knowledge of: SQL, HTML, Javascript, HTTP Protocol
- Experience with bug tracking systems like Jira, Youtrack etc.
- Experience with Sentry, Kibana and working with the system logs
- Google docs / spreadsheets
Will be a plus:
- Technical Education related to software development
- Understanding how marketing traffic works